Terms and conditions
Prices are listed in Euros and are inclusive of BTW (VAT)
Your order is important to both you and us and, whilst we are confident of the quality and integrity of every product we stock, we share all product ingredients on our website in order to encourage personal discretion while shopping but are always happy to provide advice if you have any questions either before or after your purchase.
To this end, Atelier Zoë cannot be responsible for any adverse reaction or allergy to a product and refunds will not be issued. In the rare case of a reaction, please contact us for dilution and product application tips
We use My Parcel to deliver your order and will always aim to dispatch it within 24 hours of receipt.
We will do everything we can to make sure we get your order to you as fast as possible, however we cannot guarantee times if the carrier experiences delays and delivery may be impacted if orders are received over a weekend and during public holidays.
Once your order has been processed through the My Parcel portal you will receive a tracking number to your email address where you will be able to track your order.
RETURNS & REFUNDS
If you are unhappy with your purchase you may return your item for a refund as long as the item is unopened, unused and in a re-sellable condition. Please send the item back within 14 days of notifying us (via email@example.com) of your intention to return it. We will provide you with a returns label but it is your responsibility to ensure that the item is re-packed in a way that ensures it travels safely and securely (we recommend re-using the Atelier Zoë box in which it was delivered).
Please note returns are at your own cost unless you are returning a faulty product, when we will also refund the return postage costs. In the event of a faulty product, please contact us at firstname.lastname@example.org so we can fix this for you.
Please note that Gift Cards are non-returnable, as are ‘sale’ items and due to hygiene reasons, it’s not possible to return any ‘hard’ products such as body brushes or face cloths etc.
These are calculated at the checkout but start from €7.60 (inc BTW) up to 22kg.
Insuring your order carries a small additional fee. If you wish to insure your order please tick the box at the checkout and the fee will be added to your order.
At this moment, we ship only within The Netherlands.
For more information about our cancellation policy, please visit: https://atelier-zoe.com/cancellation/